Privacy Policy


At The Company of Animals Ltd and The Animal Behaviour Centre, we’re committed to protecting and respecting your privacy.


This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions in which we may disclose it to others and how we keep it secure.


We may change this policy from time to time so please check this page occasionally to ensure you are happy with any changes. By using our website, you are agreeing to be bound by this policy. 


The Company of Animals Ltd and The Animal Behaviour Centre respects your personal information and undertakes to comply with all applicable data protection legislation currently in force and may use personal information provided by you either with your consent or on the basis of the following:


1.    Contract: the processing is necessary for a contract we have with you


2.    Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)


3.    Vital interests: the processing is necessary to protect someone’s life


4.    Public task: the processing is necessary for us to perform a task in the public interest or for official functions, and the task or function has a clear basis in law


5.    Legitimate interests: the processing is necessary for our or your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests


Except as provided under these terms, the company will not disclose your personal information without your permission unless such disclosure is required by law or other court order.


You are entitled to request a copy of the information which the company holds about you. If you become aware that the personal information the company holds about you is inaccurate, you may request that we amend it. 


Where processing is based upon consent, you have the right to withdraw consent at any time which will not affect the lawfulness of processing based on consent before its withdrawal. 

For information on GDPR and your obligations, or if you have any concerns please contact us.


How information about you will be used

The company collects information about you. This is to inform you of product costs, new product launches and services (including training classes).



Sharing information

The below table provides information as to what information we hold on you and who we may share it with:


Type of information

Who it is shared with 

Legal basis for processing this information

Retention period for keeping this information

Your name, address, email address, phone number and pet information







Legitimate Interest: In order to provide our services regarding promotions, prices, new products or marketing promotions/research requests.  To also contact you about specific information relating to your pet/animal in our care/undertaking our training

Indefinitely unless details are requested to be deleted from our database 

Credit/debit card details

Internally: Staff 



Legitimate Interest: To enable you to pay for the product and professional services provided  

We do not retain client credit/debit card details electronically.  We only keep credit card receipts detailing the last 4 digits of the credit card number for payment confirmation

Referral of cases to specialist service providers: 





Trainers and Behaviourists 


Legitimate interest: For animal consultations and legal cases

We keep client details on our system indefinitely unless otherwise informed to be removed from our system.



We have IT support companies ‘Technology Management (Midlands) Ltd’ and ‘Singlerapid Ltd’ who may from time to time help us with IT queries and in turn may have access to information pertaining to you.  The legal basis for processing this information is a legitimate interest is to ensure the smooth operation of the company’s IT facilities.



The Supervisory authority in the UK & NI is the ICO.  Where you have a complaint regarding the handling of your data which you do not think can be handled internally, then you have the right to make a complaint to the ICO.


Any questions regarding this policy, and our privacy practices should be sent by email to by writing to The Company of Animals Ltd, Ruxbury Farm, St Ann’s Hill Road, Chertsey, Surrey KT16 9NL.

How we use your information

This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which we collect personal data from our website. We need to provide this information to make sure you know how we process any information collected by us and is in accordance with the Data Protection Act 1998 and ICO (Information Commissioners Office) guidance.

The information we collect applies to:

  • Visitors to our website
  • Visitors that login and purchase products
  • Visitors that like The Company of Animals on Facebook

Visitors to our website

When a user visits we collect standard internet log information and details of visitor patterns. We do this to find out useful information such as the number of visitors to different areas of our website. We do not collect information that identifies anyone. We do not make any attempt to find out information on who is visiting our website. We do not collect personal information through our website.

The cookies used by The Company of Animals

Cookies are small electronic files that are placed on your computer when you visit a website.  They are often needed to ensure that the website works efficiently.

Please find below a table which explains the cookies that we use and why:

Cookie 1

Google Analytics (_utma, _utmb, _utmc, _utmz)

These cookies are used to collect information about how our visitors use our website.  We use this information to see which particular pages visitors have clicked on and how long they stayed on our website. This information is viewed in an anonymous format and. It als provides information on where our visitors come from. 

Cookie 2

Login and Basket  PHPSESSID 

These cookies allow you to be able to login and use the shopping basket to purchase products.

Cookie 3

Facebook Like Box - c_user, datr, lu, s, sct, x-src, xs 

This cookie is used to allow a user to “like” The Company of Animals” on their facebook page.

You can opt out of Cookies

You can refuse the use of cookies on this website by refusing to opt into their use by the banner at the top of our home page.

Alternatively you can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You can also delete cookies by clearing your browsing history (this will depend on your browser).

Websites which are linked to us may also be using cookies. If you have any concerns you should contact the third party website for more information.

Helpful Links

To opt out of being tracked by Google Analytics on all websites

People who request information on our services

The Company of Animals hold the details of the visitors who request information on our services and products.  These details may be used to contact these people at a later date.  

Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If The Company of Animals or its assets are acquired by a third party, personal data held by it about its customers, will be one of the transferred assets.

We will use this information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property or safety of The Company of Animals, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not pass on or sell your personal information to a third party.

Where do we store your information

The data that we collect and process is stored on our dedicated servers held within the UK.

Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.

Your right to access personal information

You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request:

  • to be told for what purpose personal data about you is being processed
  • to be given a description of the data and the recipients to whom it may be disclosed
  • to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data

Any questions about this privacy policy can be sent to The Company of Animals, Ruxbury Farm, St. Anns Hill Road, Chertsey, Surrey, KT16 9NL. Email:

Changes to the Privacy Policy

In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated on 26 May 2012.

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