At The Company of Animals Ltd and The Animal Behaviour Centre, we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions in which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure you are happy with any changes. By using our website, you are agreeing to be bound by this policy.
The Company of Animals Ltd and The Animal Behaviour Centre respects your personal information and undertakes to comply with all applicable data protection legislation currently in force and may use personal information provided by you either with your consent or on the basis of the following:
1. Contract: the processing is necessary for a contract we have with you
2. Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
3. Vital interests: the processing is necessary to protect someone’s life
4. Public task: the processing is necessary for us to perform a task in the public interest or for official functions, and the task or function has a clear basis in law
5. Legitimate interests: the processing is necessary for our or your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests
Except as provided under these terms, the company will not disclose your personal information without your permission unless such disclosure is required by law or other court order.
You are entitled to request a copy of the information which the company holds about you. If you become aware that the personal information the company holds about you is inaccurate, you may request that we amend it.
Where processing is based upon consent, you have the right to withdraw consent at any time which will not affect the lawfulness of processing based on consent before its withdrawal.
For information on GDPR and your obligations, or if you have any concerns please contact us.
How information about you will be used
The company collects information about you. This is to inform you of product costs, new product launches and services (including training classes).
The below table provides information as to what information we hold on you and who we may share it with:
Type of information
Who it is shared with
Legal basis for processing this information
Retention period for keeping this information
Your name, address, email address, phone number and pet information
Legitimate Interest: In order to provide our services regarding promotions, prices, new products or marketing promotions/research requests. To also contact you about specific information relating to your pet/animal in our care/undertaking our training
Indefinitely unless details are requested to be deleted from our database
Credit/debit card details
Legitimate Interest: To enable you to pay for the product and professional services provided
We do not retain client credit/debit card details electronically. We only keep credit card receipts detailing the last 4 digits of the credit card number for payment confirmation
Referral of cases to specialist service providers:
Trainers and Behaviourists
Legitimate interest: For animal consultations and legal cases
We keep client details on our system indefinitely unless otherwise informed to be removed from our system.
We have IT support companies ‘Technology Management (Midlands) Ltd’ and ‘Singlerapid Ltd’ who may from time to time help us with IT queries and in turn may have access to information pertaining to you. The legal basis for processing this information is a legitimate interest is to ensure the smooth operation of the company’s IT facilities.
The Supervisory authority in the UK & NI is the ICO. Where you have a complaint regarding the handling of your data which you do not think can be handled internally, then you have the right to make a complaint to the ICO.
Any questions regarding this policy, and our privacy practices should be sent by email to firstname.lastname@example.org by writing to The Company of Animals Ltd, Ruxbury Farm, St Ann’s Hill Road, Chertsey, Surrey KT16 9NL.
How we use your information
The information we collect applies to:
- Visitors to our website
- Visitors that login and purchase products
- Visitors that like The Company of Animals on Facebook
Visitors to our website
When a user visits www.companyofanimals.us we collect standard internet log information and details of visitor patterns. We do this to find out useful information such as the number of visitors to different areas of our website. We do not collect information that identifies anyone. We do not make any attempt to find out information on who is visiting our website. We do not collect personal information through our website.
The cookies used by The Company of Animals
Cookies are small electronic files that are placed on your computer when you visit a website. They are often needed to ensure that the website works efficiently.
Please find below a table which explains the cookies that we use and why:
Google Analytics (_utma, _utmb, _utmc, _utmz)
These cookies are used to collect information about how our visitors use our website. We use this information to see which particular pages visitors have clicked on and how long they stayed on our website. This information is viewed in an anonymous format and. It als provides information on where our visitors come from.
Login and Basket PHPSESSID
These cookies allow you to be able to login and use the shopping basket to purchase products.
Facebook Like Box - c_user, datr, lu, s, sct, x-src, xs
This cookie is used to allow a user to “like” The Company of Animals” on their facebook page.
You can opt out of Cookies
Websites which are linked to us may also be using cookies. If you have any concerns you should contact the third party website for more information.
To opt out of being tracked by Google Analytics on all websites http://tools.google.com/dlpage/gaoptout
People who request information on our services
The Company of Animals hold the details of the visitors who request information on our services and products. These details may be used to contact these people at a later date.
Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The Company of Animals or its assets are acquired by a third party, personal data held by it about its customers, will be one of the transferred assets.
We will not pass on or sell your personal information to a third party.
Where do we store your information
The data that we collect and process is stored on our dedicated servers held within the UK.
Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk.
Your right to access personal information
You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request:
- to be told for what purpose personal data about you is being processed
- to be given a description of the data and the recipients to whom it may be disclosed
- to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data
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